At Fluid, our Account Managers are dedicated to your brand’s success, working as an extension of your team to ensure that every project delivers results. We pride ourselves on building strong, long-lasting client relationships by consistently delivering what we promise—on time and within budget. We view your success as our success, and this approach forms the foundation of our collaborative, results-driven account management.
Fluid’s Account Management service is designed to offer comprehensive support throughout your project’s lifecycle. Our Account Managers focus on providing a high level of service that supports our creative and technical delivery, ensuring that every detail is tracked, communicated, and aligned with your goals. This includes regular project reviews, meetings with key members of the project team, and consistent updates to keep you informed at every stage.
For complex or ongoing projects, we hold additional weekly, bi-weekly, or monthly work-in-progress (WIP) meetings to keep information flows current and address any evolving needs. We also provide the option for meetings to be monitored and transcribed, allowing verbatim meeting notes to be shared securely among all participants, ensuring accurate documentation of project details.
Fluid offers flexible communication options to streamline collaboration. Alongside traditional email and phone communication, we can set up Teams instant messaging channels, Trello boards, or shared SharePoint spaces, allowing real-time updates and shared access to project information.
Our planning and scheduling tools, such as ResourceGuru and Scoro, enable us to stay on budget and meet deadlines by assigning clear timelines for tasks and adjusting them when necessary. We hold agency-wide WIP meetings at the start and end of each week to review work plans, ensuring that projects are on track, and discussing solutions should any challenges arise.
At Fluid, we empower our team members to take ownership of their projects. Unlike larger agencies, our collaborative approach ensures that each team member follows projects through from concept to final execution, giving them the autonomy to make key decisions. This sense of responsibility instills pride in the work we do and ensures that every client’s project receives the personal attention it deserves.
We value open collaboration with our clients, inviting them into our creative process. Whether it’s a workshop, brainstorming session, or strategic mind mapping, we encourage you to collaborate directly with our team, fostering a close partnership that ensures your brand’s vision is realised.
At Fluid, we don’t just deliver services—we build trusted partnerships through our commitment to accountability, open communication, and exceptional project management. Our clients recognise the Fluid difference through our unparalleled service and collaborative approach, making us more than just an agency but a valuable extension of your team.